Privacy policy

Who we are

This policy covers Haal Energy Inc. and its affiliates, including Haal Energy Kenya Ltd (“haal”, “we”, “us”). It applies to this website and to the services we run: phone and messaging assistants for gas distributors, and the Mpishi cooking-gas delivery service in Kenya, which customers reach over WhatsApp.

What we collect

• When you contact us through this website: what you type into a form (such as your name, email, phone number, company and message), and the time you sent it.
• When you message or call one of our services: your phone number, the name on your WhatsApp profile, your messages, and what you tell us to get gas delivered, such as your name, delivery address or location, delivery times and order details. Calls to our phone assistants are recorded and transcribed.
• When you use the Mpishi service: your orders, deliveries and the payment details you send us (for example an M-Pesa payment reference), and, where a level tag is fitted to your cylinder, its gas-level readings.
• From others: a gas distributor we work for may give us your name, phone number, address and order history so we can serve you.
• Technical information: the basic records any website or messaging service keeps, such as the time of a request and the device or browser that made it.

You do not have to give us any of this, but without your phone number and delivery address we cannot take or deliver an order.

How we use it

• To answer you, take and deliver your orders, and keep you updated about them.
• To send you messages you asked for or that are needed for your order. You can stop our WhatsApp messages at any time by replying STOP.
• To keep the services safe, including passing gas-leak and other safety reports to people who can act on them.
• To check and improve the quality of our services.
• To meet our legal and accounting obligations.

Our assistants use AI models to understand messages and calls and to write replies. A person on our team can step into any conversation, and if an automated check stops an order or a request, you can ask a person to look at it. We do not sell your personal information, and we do not use it for advertising.

Who we share it with

We share personal information only with service providers that help us run the services, and only as much as each needs. They include:

• providers that carry messages and calls: Meta (WhatsApp), Twilio and Jambonz;
• providers that turn speech into text and text into speech, and AI model providers that process message and call content to produce replies: Deepgram, ElevenLabs, Cartesia, OpenAI, Anthropic and Groq;
• hosting, database, email, error-monitoring and alerting providers: Google Cloud, Supabase, Upstash, Resend, Sentry and Slack;
• for this website: Netlify (hosting and forms) and Cal.com (booking calls with us).

When we run a service for a gas distributor, the distributor also receives the information it needs to serve you, such as your order and delivery details. We may also disclose information when the law requires it, or to protect someone’s safety.

This website

This website does not use analytics or advertising cookies. It loads fonts, maps and images from other services (Google Fonts, Cloudinary, unpkg and our own map server), which receive your device’s IP address when the page loads.

Where it is stored and how we protect it

Our service providers store and process information in the European Union and the United States, so it may leave the country you live in. We use only providers whose terms commit them to protect it. We limit access to the people and systems that need it, and use encrypted connections with our providers wherever they support them.

How long we keep it

We keep personal information while we provide the service to you and as long as we need it to resolve disputes and meet our legal obligations. You can ask us to delete it at any time (see below).

Your choices and rights

Depending on where you live, including under Kenya’s Data Protection Act, 2019, you may have the right to ask for a copy of your personal information, to correct it, to have it deleted, and to object to or limit how we use it. You may also complain to your data protection authority; in Kenya that is the Office of the Data Protection Commissioner. To use any of these rights, or to ask us anything about this policy, email kameel@haalenergy.com. To stop WhatsApp messages from us, reply STOP in the chat.

Children

Our services are not meant for children, and we do not knowingly collect information from them to place orders. If you believe a child has given us information, contact us and we will delete it.

Changes to this policy

If we change this policy, we will update this page and the date at the top.