Book an intro call.
We get to know each other. We learn your operation: how you do refills, what your peak season looks like, who’s on call. No pitch deck. No slides.
Book a callOnboarding propane distributors now
Picks up when your CSR can’t.
Hiring CSRs is hard. Training them is harder. Missed calls cost customers. haal answers every propane call your team can’t: day, night, weekend.
Works with any phone systemUS-basedOperator-built
[ 01 / Why now ]
The majors lost customers this winter. The independents who pick up the phone are taking them.
67+
AmeriGas & Superior Plus customers filed complaints with the Mass AG over delivery failures this winter.
Mass AG · Feb 2026 ↗58%
of US propane dealers have 1–5 unfilled positions right now.
Gray, Gray & Gray · 2024 survey20 min
average hold time before a subcontracted answering service picks up the line.
Customer testimony · WAMC Feb 2026[ 02 / Meet Alex ]
Your team’s new backup.
Alex was built for propane. Not adapted to it.
He picks up your phone in two rings, talks in plain English, handles customer inquiries, books refills, captures leads, and bridges emergencies to whoever is on call. Trained specifically for propane distributors, and yes, he’s AI.
Trained on your business. Your delivery windows. Your service area. Your account history. Your team’s emergency policy. Default voice is Alex, or pick your own.
<1sresponse latency
<60semergency-to-human SLA
24/7on shift, always
Follows your propane leak-safety protocol · recording disclosure follows your state’s law · every call recorded for you to review.
Alex
Propane-trained voice agent
Listen to real cases
[ 03 / Why we built Alex ]
Built for the calls your team can’t take.
Four jobs that have to happen the moment the phone rings, that an answering service can’t, and your CSR doesn’t have time for.
Answers any call. Any hour.
Overflow, after-hours, weekends, holidays, peak season. Whatever you forward, he picks up, same tone, every time.
Because hiring a CSR takes six months, and one quits every spring.
Speaks propane.
Will-call vs. keep-full. Your delivery windows. Minimum-gallon rules. Service area. The account history of every customer he meets.
Because generic answering services don’t know what they’re hearing.
Handles emergencies.
Gas-leak calls follow the standard propane leak-response protocol. Caller stays on the line, gets walked outside, and forwarded to your on-call human agent in under 60 seconds.
Because a leak call at 2 AM doesn’t wait for your office to open.
Captures new leads. Keeps existing.
New-prospect calls get pre-qualified and current supplier captured. Existing customer requests are handled, without ever being put on hold.
Because the dealers who answer in 2026 are taking customers from AmeriGas, and keeping their own from walking.
[ 04 / Try Alex live · 60 seconds ]
Try it yourself.
Hear a member of our team call in. Or pick up your phone and call the line. Alex will walk you through what we do.
Hear a real call1:15
Hear us call Alex.
Our team calls in like a customer placing a will-call. Alex handles the whole thing.
Live · answers in 2 rings
(380) 233-4587
Tap to call Alex
Open 24/7
Talk to our team
Or talk directly with us.
Get to know us. We learn your operation. You learn what Alex would do for it. No obligation, only upside.
Let’s talk →[ 05 / From the trade press ]
You’re not imagining it.
The press, the attorneys general, and your own industry surveys are saying the same thing. The phone is the front door, and right now it’s broken.
Feb 25, 2026
“The Massachusetts Attorney General has called on fuel companies to immediately address delivery and communication failures, after her office received more than 67 customer complaints this winter.”
Jan 2025
“58% of US propane dealers report 1–5 unfilled positions. Hiring is their #1 challenge. The industry is short on hands and long on the phone.”
Nov 19, 2025
“Technology doesn’t build trust, people do. But technology, when used wisely, helps us do it better.”
Jul 29, 2024
“CSRs spend up to 25% of their time navigating multiple screens. AI could reduce handling time by 50%, with Caywood Propane already deploying it.”
[ 06 / What it takes ]
If you can forward a call, you can hire Alex.
However you run today, on paper, in a spreadsheet, or fully dialed in, Alex works with it. No equipment, nothing to install. Set him up once, and what he covers is always your call.
Your phone linethe one that rings today
Your customer lista spreadsheet is fine
Alex on shiftyour calls answered, day and night
And it compounds: every call teaches Alex more about how you run. Switch him on or off whenever you like. What he’s learned is always there, and it never walks out the door.
[ 07 / Getting started ]
Back up your team. Without growing it.
Book a call. See an offer built around your operation. Go live. Three steps to a phone that’s always covered, without hiring another CSR to train, lose, and re-hire.
Get an offer.
We send back a written scope built around your operation: your call volume, your service area, your existing setup. You see exactly what Alex will do for you, what it’d cost, and a go-live plan.
Get setup. Go live.
If the offer works for you, we configure Alex on your business, service area, delivery windows, on-call list, and you forward the number. Alex starts answering on day one. Pause at any time.
[ 08 / Who we are ]
Built by an operator who’s run gas at national scale.
Independent propane is the backbone of this industry. Alex isn’t here to replace your team. He’s here so you can grow it. The dealers who pick up the phone in 2026 are the ones who’ll still be here in 2036.
If you’ve got the phone-coverage problem and twenty minutes, I’d rather just talk. Call me, or pick a time.
[ 09 / Let’s talk ]
The phone’s ringing. Pick it up.
Call us, book a time, or send a note, whatever’s easiest.